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NewsBot

NewsBot
  • Liczba zawartości

    13739
  • Rejestracja

  • Ostatnia wizyta

  • Wygrane w rankingu

    1

Ostatnia wygrana NewsBot w dniu 11 Luty 2019

Użytkownicy przyznają NewsBot punkty reputacji!

Reputacja

7 Neutralny

O NewsBot

  • Tytuł
    24/7

Ostatnie wizyty

1250 wyświetleń profilu
  1. If your brand sells a product or service, the first thing that comes to mind as a benefit to building your community is support deflection. And it's easy to see why. It's something you can quickly calculate an ROI for. Let's say every 20 hits to a public question with a solved answer from a client or team member equates to one less ticket. If a ticket costs $10 to solve on average, it's straightforward to see the value by calculating deflected tickets. Let's say your busy public support community had 20,000 hits a month; you've just saved $200,000 a month in support costs. Great! But before you finish there, I want you to consider the rewards a brand community can offer. A public support desk isn't a community. It's likely most of your customers join because of an issue with your product. They tap in some keywords on Google and come across your site. They see a bunch of solved questions like theirs, and they either get the fix and bounce out, or post and wait for a reply. With nothing to get them to come back, once they have the answer they'll likely bounce out then and only come back when they hit a new problem. That's not a community. A community is a place where people return multiple times to collaborate, learn and grow together. "[A brand community is] a group of people who share an identity and a mutual concern for one another's welfare - who participate in shared experiences that are shaped by a brand." - Carrie Melissa Jones For that, you need to look beyond the support desk and expand into more use cases, and there are compelling reasons to do this. Shared experiences Allowing your customers to share their experiences with your products can lead to unique brand stories that reinforce bonds between members and creates social solidarity in the community. A few years ago, I remember reading a post on a travel community. A family were flying with Delta and their son who has autism was becoming more and more distressed with the change in routine for that day. A Delta employee saw this and came and spoke with the family, helped settle the boy and ensured they boarded early to avoid the crush of passengers. It's a small moment of kindness that wouldn't make headlines, but it was very memorable for this family; enough so that they posted about it. This post had numerous replies in praise for the airline and no doubt made many of them think of Delta when booking their next flight. "[Social solidarity is] not just passive tolerance but felt concern for what is individual and particular about the other person." - Alex Honneth "The Struggle for Recognition" All those stories, connections and moments build social capital and loyalty for your brand. Feedback Your customers are already talking about your product. Some of it will be good, and some of it won't be good. They are already talking about it on social media, and in numerous communities, they belong to. If you do not have space within your community for your customers to leave feedback, then you're missing out on a massive benefit. You get a chance to address negative feedback before it spills out further into the public domain. Likewise, positive feedback makes for compelling customer success stories. Feedback is a great way to crowdsource innovation and to guide sales and marketing on how your customers are using your products and where the gaps are. Owning your niche Allowing space for conversations relating to your product makes good sense. If you sold a fitness tracker, then it makes good sense to have areas for discussions revolving around wellness areas such as sleep, diet and exercise. Likewise, a mobile phone network will do well having areas related to the various brands of mobile phones. "There is status that comes from community. It is the status of respect in return for contribution for caring for seeing and being in sync with others. Especially others with no ability to repay you." - Seth Godin Creating these spaces encourages return visits beyond direct support for the product. Those return visits are what makes your community a community. Przeczytaj cały wpis
  2. Snapshot 20w21a wnosi kolejne zmiany techniczne. Powróciły także opcje tworzenia niestandardowych światów oraz zmieniono logo Mojang w grze na nowe, zaprezentowane w poprzednim newsie. Więcej... Przeczytaj cały wpis
  3. This application will allow you to display all groups that a user is in on their posts/hovercard/profile. Features: Displays all groups on forums posts Displays all groups on users profiles Displays all groups on users hovercards Block certain groups from displaying - Note: Does not affect primary group Show group icons on forum posts/profiles if enabled 1 Time Purchase Przeczytaj cały wpis
  4. This app scans the members table, and it will list all members who have registered multiple accounts at your forum from the same ip and how many accounts they have registered. When you click on the ip address will list all the other accounts that that member has registered. Przeczytaj cały wpis
  5. With this plugin you can easily clean any member from: started private conversations - they will be deleted from database, replies in the private conversations (started by someone else), both these tools are usefull to remove spam, no wanted content etc. unfollow them from all followed content with ability to refollow it by them in the settings. this tool is usefull to prevent receiving a bouncer e-mails (for example if the mailbox isn't exists anymore or it's full). Then you could send message to this member with request to update his e-mail and prevent increasing size of e-mails logs in the ACP. This is first release of this plugin, if you have any questions or feature requests - let me know! Przeczytaj cały wpis
  6. NewsBot

    Friends

    This is an application to allow users to create friendships with others. Features: Users can send friend requests to others Notification when: Receiving a friend request A friend request has been accepted. User can manage the notifications (disable/enable, use email/inline-notification) Displaying friends: Friends icon on top navigation displays in all pages. Friends tab in profile page. 1 click to send PM, Chat (requires Chatbox+ application) Easy to search friends. Privacy settings can allow users to set certain actions: Who can view your Profile. Who can send your Personal Message. Who can view your friends in profile. Przeczytaj cały wpis
  7. Please check gallery of screenshot from live version. If you want to check my demo board please click here. Change theme to RolePlay in themes list (on bottom of the board). To enable custom nodes you have to buy this plugin (paid once with lifetime updates if needed): RolePlay 1.0.0 functions: - logo display + animation - background image + animation - responsive design - you can change main color (default purple) in one form - custom footer panel with 4 panels Przeczytaj cały wpis
  8. Snapshot 20w20a/b jest kolejnym, który nie wnosi większych zmian w grze a jedyne nowości to nowe postępy oraz kolejne kilka zmian technicznych. Więcej... Przeczytaj cały wpis
  9. NeedNo No Copyright Demo Przeczytaj cały wpis
  10. (change theme to Abstract, default one is Vertiforo) To enable custom nodes you have to buy this plugin (paid once with lifetime updates if needed): Przeczytaj cały wpis
  11. Change behaviour of how the polls works. Features: enable/disable viewing of results before closing a poll, in pending polls (opened) results won't be viewable, set minimum amount of content to allow vote in polls. Przeczytaj cały wpis
  12. Translation for the application: Installation / Instalacja: The .xml file is sent to the server as language updates in translations. Plik .xml wygrywamy jako aktualizacje języka w tłumaczeniach. Przeczytaj cały wpis
  13. Snapshot 20w19a jest kolejnym wydaniem testowym, które nie wnosi praktycznie żadnych nowości i zawiera masę poprawek oraz usprawnień. Więcej... Przeczytaj cały wpis
  14. (change theme to Abstract, default one is Vertiforo) Please check gallery of screenshot from live version. If you want to check my demo board please click here. To enable custom nodes you have to buy this plugin (paid once with lifetime updates if needed): Abstract 1.0.0 functions: - logo display + animation - render left and render right display + animation - background image + animation - responsive design - you can change main color (default orange) in one form - custom footer panel with 4 panels Przeczytaj cały wpis
  15. This resource will send a notification to the content author when their content is promoted. Przeczytaj cały wpis

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